Develop skills in assertive communication, empathy and conflict resolution. Raise your customers' satisfaction and loyalty.
Strengthens communication, empathy and request-resolution skills to deliver an excellent service experience to customers.
None.
Develop the skills to deliver efficient, professional service experiences focused on customer satisfaction and loyalty.
Sales, administrative, reception, service and customer care staff.
Participatory, through role play, cases and real situations.
Upon successful completion of the course, participants receive: ITPMI Accreditation.
Fill out the form and an ITPMI advisor will contact you shortly.
